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A comprehensive multi-tenant SaaS-level helpdesk and IT ticketing platform designed for full organization isolation. Features automated ticket ingestion via IMAP/Outlook, dynamic technician routing with load-balancing, collaborative ticket takeover locks, strict status history/audit integrity, and built-in 2FA/MFA security.

Full-featured publishing platform with searchable posts, interactive multi-level nested comment threads, tag and category taxonomy, user profile systems, and an administrative dashboard with AI-assisted comment moderation powered by Google Gemini API.

Internal team issue tracker and support ticket workflow management system. Provides ticket lifecycle tracking, dynamic assignment, priority escalation, user management with soft deletes and restore capabilities, and rich-text issue descriptions.