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Aug 2026
ServiceDeskPro SaaS Ticketing System
A comprehensive multi-tenant SaaS-level helpdesk and IT ticketing platform designed for full organization isolation. Features automated ticket ingestion via IMAP/Outlook, dynamic technician routing with load-balancing, collaborative ticket takeover locks, strict status history/audit integrity, and built-in 2FA/MFA security.
Tech Stack
React 19
TypeScript
Node.js
Express
PostgreSQL
MUI
JWT
IMAP/Mailparser
2FA/TOTP
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